A. We need 24 hours to inform current tenants of viewings on properties. To arrange a viewing just pop into the office, or call us on 0113 230 4949 or email the team at firstname.lastname@example.org
to register your interest.
Q. Do we meet you at the property or do we need to come to the office?
A. You will need to come to the office prior to the viewing and we will take you from here.
A. Yes we are open for viewings on Saturdays from 10am to 5pm.
A. Yes, all properties come furnished including kitchen appliances.
Q. In two or more bedroom properties, can more than one person live in the same room?
A. No, the price is per person in relation to the number of bedrooms in the house.
Q. Do you have any houses where I can just rent one room?
A. Yes we have individuals rooms to let within shared student houses. In these you will have your own room, but will share communal facilities.
Q. Do you have any student 'halls' type of accommodation?
A. We do have a large student complex called the Triangle, details of which can be found on our webiste. Rooms can be rented individually or as a complete apartment of 5 or 6 bedrooms. http://www.parklanetriangle.com/
Q. Do you offer properties with bills included?
A. Yes, sometimes but this depends on the property. Where you rent an individual room within a shared house the bills are usually included: gas, water, electricity and sometimes council tax. Phone bills are not included however in some cases internet can be provided. please contact our office for further details.
Q. What is an Energy Performace Certificate?
A. This is a document that indicates how energy efficient and environmentally friendly the property is.
Q. Do I need a TV licence?
A. It is your responsibility to purchase a TV licence; it is against Television Licensing authority law to be without a TV licence for any TV's within your property.
Q. Should I take out contents insurance?
A. Yes, you are responsible for insuring any personal possessions within your property. Due to our relationship with CCVLAS, Parklane is able to offer you a competitive contents insurance policy. Please contact our office for further details.
Q. Are pets allowed?
A. Unfortunately not.
Q. Do you provide kitchen utensils or do we need to bring our own?
A. Our properties are fully furnished, but we do NOT provide items such as kitchen utensils and bedding, therefore you will need to bring these with you when you move in.
Q. Is the internet installed?
A. This varies from property to property. Please enquire at our office.
Q. Do you offer a Summer discount?
A. Generally we don't, but this very much depends on the particular house that you're interested in, please ask during the viewing.
Q. Can I bring my own furniture?
A. To ensure that both health and safety regulations are maintained at all times, we request that tenants do not bring their own furniture or electrical goods into the property. All furniture or furnishings brought into the property must comply with the Furniture and Furnishings Safety Regulations and electrical goods should have been PAT tested (Portable Appliance testing). The Tenant is responsible for removal of any personal items at the end of the tenancy.
Q. How long are the tenancy agreements for?
A. Normally for a fixed term of 12 months but this depends on the property.
Q. Are there any administration fees?
A. Yes, but these are one off payments and should you choose to stay with Parklane for the following year, you will not pay these again.
Q. Do I need to pay a deposit?
A. Yes a deposit is a returnable sum and the amount payable will depend on the specific property. As above, the deposit will not need to be paid again should you choose to continue your contract with Parklane in the same property.
A. You should pay the deposit at the time of signing the Contract.
Q. Who looks after my deposit?
A. The deposit is safeguarded by The Tenancy Deposit Scheme, which is administered by: The Dispute Service Ltd, PO Box 541, Amersham, Bucks, HP6 6ZR. Phone: 0845 226 7837 Email: email@example.com Fax: 01494 431123.
Q. Do you do credit checks?
A. Not usually, although we do require every tenant to have a guarantor. This needs to be someone that is a UK resident, a homeowner and fully employed.
A. If you do not have anyone who can act as a guarantor, please speak to a member of the lettings team and we will see if any alternative arrangements can be made.
Q. I am an International student and my parents live abroad so I am unable to provide a guarantor. What can I do ?
A. Please talk to a member of the lettings team to discuss making alternative arrangements.
A. You would sign a Fixed Term Assured Shorthold Tenancy Agreement. Once signed, the Contract is legally binding on all parties and you are liable for rental payments for the full period of the Contract. Please speak to a member of the lettings team if you require any further information regarding the Agreement.
Q. What if I do not understand the Contract?
A. If there are any aspects of the Contract you do not understand, a member of the lettings team would be more than happy to go through the terms with you.
Q. How do I ensure I get the keys?
A. In order to fulfill our requirements, each tenant needs to complete an application form and provide us with photo ID, return the surety forms and additional supporting documents, complete a Direct Debit mandate and pay any admin fees, deposit and rent. Please note this must be done for all tenants under the joint and several Assured Shorthold Tenancy Agreement. Once this process is complete, we can issue keys to you on the day your tenancy starts.
A. Leeds has the largest number of students in England; Parklane is the largest student rental agency in Leeds with our Head Office in the heart of Headingley. We will therefore have lots of students arriving at our office and collecting keys from us at the same time, so queues are inevitable.
If you do not need to collect your keys on the 1st then it may be advisable to collect them later in the week when the waiting time will be reduced. If you do need to collect keys on the 1st, please note that the keys to the property will not normally be available any earlier than 2pm.
We have brought in many new procedures in order to try to reduce your waiting time. We will issue all sets of keys to one person, providing the contractual terms have been met. It may be advisable to discuss this with all your housemates and decide who will be the most suitable person to collect the keys. (i.e. don’t pick the lucky person who will be going off to Ibiza for two months)!!!
The person who collects the keys will receive a ‘Moving in Pack’ which will detail what you need to do at the beginning of your Tenancy.
Q. How do I notify you of any problems with the property at the start of the tenancy?
An inspector will visit your Property following the return of all of the keys from the previous Tenants to record the condition and any damage caused to the property.
You will also be issued with an Inventory and Schedule of Condition which is a detailed list of all items and their condition throughout the Property. You should check that all items listed on the inventory are present and are in the condition described on the inventory, record any damages and return the inventory to the office within 7 days. . We will use this inventory when you vacate your home at the end of the tenancy, so it is important to make sure it is returned to us.
A. If you are a student, the rent is paid in quarterly installments. Professionals can pay in monthly installments.
A. Rent is payable by direct debit. A direct debit is a preauthorised payment under which an account holder authorises a bank to pay a fixed amount such as a rent payment or variable amounts (such as those called for in bills or invoices) directly to a landlord, for example, at regular intervals. Your rent will be collected automatically once this has been set up.
Q. Why do you take the rent out on the 22nd when it is not due until the 1st?
A. It is essential that we have cleared funds in our account by the 1st day of the due date. This period usually allows us to collect rental payments to reach our account in time.
Q. Can my parents pay for my rent?
A. Anyone can pay rent on your behalf. However, the legal responsibility lies with you.
Q. Can I pay my rent when I receive my student loan?
A. Although the majority of our lets are to students, we are a private company with no association to the Student Loans Company. The rent is payable as per the terms of your signed Tenancy Agreement.
Q. How do I go about registering the utility bills in my name?
A. Take a note of the meter readings and serial numbers and contact the utility provider to register the gas, electric and water in your name. We will also require a copy of this information.
Q. Can I decorate?
A. It may be possible for you to decorate certain rooms in houses. It is critical that you get written permission from the Manager at the office first. There will be obvious conditions such as ensuring that the decoration is done in a good workman like manner and that paint is not splashed around on carpets or other furniture.
Q. What happens if something breaks down?
A. Parklane will instruct HIVE Property Services, a maintenance company that not only attends to repairs, but also provides a 24 hour emergency call out service.
To report any maintenance problems with your property:
- Contact Hive Property Services and give them as much information as possible regarding the problem. They will allocate the job on a priority basis.
- Hive Property Services will inform you of when a tradesman will be attending your property. They have a set of your keys so you do not need to be present at the time, if it is not convenient.
Hive Property Services can be contacted via telephone on: 0113 224 4610 or via e-mail: firstname.lastname@example.org. If you need to visit their offices at any point their address is Unit 9, 1 Weaver Street, Leeds, LS4 2AU.
Q. Who is responsible for changing light bulbs in my property?
A. This is the tenant’s responsibility and you should make sure all light bulbs are working when you leave the property.
Q. Who is responsible for tending to my garden?
A. It is the tenant’s responsibility to tend to the garden. This includes maintaining the grass, hedges, weeding and generally keeping the garden tidy. If you do not maintain the garden to a satisfactory level then Hive have been instructed to maintain this for you and will charge you for this service. Hive will carry out a gardening round every 4-6 weeks throughout the growing season which is generally between April and the end of October
Q. Can I put a lock on my bedroom door?
A. We understand the need for privacy however locks on internal doors create a whole series of issues so unfortunately we cannot allow this. If a lock is put on a door then it will be removed and the tenant will be charged for the removal and any damage to the doors.
Q. My neighbours are playing loud music all night and keeping me awake. What can I do?
A. Tenants are requested at all times to have respect and consideration for all residents within their property and their neighbours. They are requested to refrain from playing loud music and the use of abusive language/behaviour. We will speak to them but if the problem continues, you can also seek advice from Leeds City Council's Environmental Health dept. noise service.
Q. Can I leave the contract earlier?
A. On an Assured Short hold Tenancy Agreement, you're legally bound until the end of your tenancy period. We can however consider ending your tenancy if you have a replacement. This individual will need to meet all of our criteria and be able to provide full guarantor details prior to the process being complete. There is an admin fee of £115 chargeable to the outgoing tenant. If you need any further information on this process please contact a member of the lettings team.
Q. What happens if I fall into arrears?
A. If you are experiencing difficulties paying your rent don’t ignore the problem and hope it will go away. The sooner you let us know of any extenuating circumstances the quicker we can try and work with you. Please refer to your tenancy agreement for details on charges that could be applied. We don't like charging you fees, and we're sure that you also don't like the embarrassment (and cost) of not paying your rent on time. Please contact your Property Consultant to discuss the situation.
Q. Can I deduct my deposit from my last rent payment?
A. Unfortunately not as the rent and deposit are quite separate. The final installment of rent is payable in full by direct debit as per the terms of the contract.
Q. Can the final utility bills be paid out of the deposit?
A. No. If the bills are in the names of the tenants, it is the tenant’s responsibility to ensure the final utility bills are settled in full.
Q. What should I do with the keys at the end of the tenancy?
A. You should return the keys to our office no later than 12 noon on the last day of your tenancy. If the keys aren’t returned, the new tenants will not be able to move in, so it is of major importance to return all keys within the allowed timescale. If a housemate is leaving early then please collect their keys before they depart. If your keys are not returned, you may be charged for the locks to be changed, or you may even have to pay to house the new tenants in a hotel until all keys have been returned – a hassle and expense that can be avoided with planning.
A. Please make sure that all tenants have cleared their account with no outstanding rent payments or charges; this will help to ensure your deposits are dealt with more promptly. All utility companies i.e. gas, electric, water, telephone and council tax need to be contacted with meter readings and forwarding addresses prior to vacating the property. Make sure the date of the meter readings/billing corresponds to the end of your tenancy, as these details are imperative for the return of your deposit.
You will need to provide proof of payment of your final utility bills (gas, electric, water and council tax), complete with meter readings before your deposit can be processed at the end of your tenancy. We need all original utility bills proving settlement of accounts as from the last day of your tenancy. These must be stamped to show proof of payment or accompanied by a bank statement showing corresponding switch/cheque payment details or you can provide a letter from your supplier explaining that your account is clear If you are a student then we would need a Council Tax exemption form which can be obtained from Leeds City Council. You should retain copies of the bills for your personal records. Meter readings and serial numbers should be shown on the final bills.
Q. Will I get my full deposit back?
A. We want to re-imburse your deposit in full so please make sure the property is returned to us in a condition that is clean, lettable and without damage, exceeding wear & tear. Cleaning and removal charges are the most common deductions made against deposits. Some housemates may depart early, leaving the remaining tenants to clean and clear the rest of the house. This can lead to a rushed job and monies being deducted for additional cleaning to bring the property back up to standard. What ever you do, don’t have your moving out party the night before, it could be very costly!!!
A. The deposit will be returned following expiry of the Tenancy (and the return of the keys) subject to any deduction that the Landlord is entitled to make from it and proof provided that all charges for utilities have been paid by the Tenant. Payment of the deposit or any balance of it will be made within 10 working days of the Landlord and the Tenant agreeing the allocation of the deposit.
A. The deposit will be paid to you by cheque or directly into your bank account upon completion of the deposit return process. Please provide us with a forwarding address and your bank details.
Q. How can I ensure I receive all my post after the tenancy has ended?
A. You need to ensure that all your forwarding addresses are provided to all necessary sources e.g banks, insurance, credit card, utility companies. You don’t want new tenants knowing all of your personal details so the easiest way to do this is through Royal Mail's 'Home Redirections Service' (www.royalmail.com) to forward mail from your old address to your new one. You will not be able to re-enter the property once your tenancy has ended so make sure this is done a few weeks in advance.