home > student rentals > frequently asked questions
PRE-TENANCY
Q. How long are the tenancy agreements for?
A. Normally 12 months but this depends on the property.
Q. Do you do credit checks?
A. No, although we do require every tenant to have a guarantor, this needs to be someone that is a UK resident, a homeowner and fully employed.
Q. Are all properties furnished?
A. Yes, all properties come furnished including kitchen appliances.
Q. In 2 or more bedroom properties, can more than one person live in the same room?
A. No, the price is per person in relation to the number of bedrooms in the house.
Q. Are pets allowed?
A. Unfortunately not.
Q. Are there any administration fees?
A. Yes, but these are one off payments and very competitive. However, should you choose to stay with Parklane for the following year, you will not pay these again.
Q. Is there a bond?
A. Yes and this is returned to you at the end of the agreement. The amount will depend on the specific property and as above will not need to be paid again should you choose to continue your contract with Parklane in the same property.
Q. Are bills included in the rent?
A. This depends on the property. Where you let an individual room within a shared house the bills are always included; gas, water, electricity and council tax. Phone bills are not included, however in some cases internet can be provided.
Q. Do you have any houses where I can just rent one room?
A. Yes we have individual rooms to let within shared student houses. In these you will have your own room, but will share communal facilities.
Q. Do you have any student "halls" type of accommodation?
A. We do have a large student complex called Triangle, details of which can be found on our website. Rooms can be rented individually or as a complete apartment of 5 or 6 bedrooms.
Q. Do you provide kitchen utensils or do we need to bring our own?
A. Our properties are fully furnished, but we NOT provide items such as kitchen utensils and bedding, therefore you will need to bring these with you when you move in.
Q. Is the internet installed?
A. This varies from property to property. Please enquire about our Parklane Internet Package.
Q. Do you do viewings on Saturdays?
A. Yes we are open for viewings on Saturdays from 10am to 5pm.
Q. How long in advance do we need to book if we want to look at some houses?
A. We need 24 hours to inform current tenants of viewings on properties. To arrange a viewing just pop into the office, or call us on 0113 230 4949.
Q. Do we meet you at the property or do we need to come to the office?
A. You will need to come to the office prior to the viewing and we will take you from here.
Q. Do you offer a Summer discount?
A. Generally we don't, but this very much depends on the particular house that you're interested in, please ask during the viewing.
Q. Do you offer properties with bills included?
A. Yes, sometimes! Please fill in the form in the shared accommodation page, letting us know what your requirements are and, and we'll get back to you.
Q. Can I get my own furniture?
A. Absolutely. Please make sure you remove any personal items before you leave.
TENANCY
Q. Can I leave the contract earlier should I want to?
A. On an Assured Short hold Tenancy Agreement, you're legally bound until the end of your tenancy period. We can however discuss ending your tenancy if you have a replacement. Please contact one of our lettings consultants to discuss this.
Q. What happens if something breaks down?
A. Parklane has their own maintenance department that not only will attend to repairs, but also provide a 24 hour emergency call out service.
Q. How often do we have to pay rent?
A. If you are a student, the rent is paid in quarterly installments
Q. How do I pay the rent?
A. Rent is paid by standing order your account. Your rent will be paid automatically once this has been set up.
Q. Can I decorate?
A. In properties owned by Parklane you are welcome to decorate, providing you obtain authorization from the office first.
Q. Can my parents pay for my rent?
A. Anyone can pay rent on your behalf. However, the legal responsibility lies with you.
Q. Can I pay my rent using post-dated cheques?
A. Standing Orders are a more efficient way of paying and collecting your rent. If there is a reason why you are unable to set up a SO, then we'll be happy to listen and try and help you.
Q. What happens if I fall into arrears?
A. Please refer to your tenancy agreement for details on charges that could be applied. The sooner you let us know of any extenuating circumstances the quicker we can try and work with you. We don't like charging you fines, and we're sure that you also don't like the embarrassment (and cost) of not paying your rent on time.
POST TENANCY
Q. How long does it usually take to get my bond back?
A. At the end of the agreement, we will endeavour to return your deposit within 4 weeks of receipt of your final bills and all the necessary paperwork.
