Every effort is made to ensure that your rented home is of the highest standard. However, from time to time you may find the odd problem.

Maintenance SOS

We don't expect you to be maintenance experts, we leave that to our dedicated maintenance team. But sometimes we get calls and end up charging call out fees for maintenance issues which, with a little guidance, you could sort out yourself.

Weaver Street Office 

Unit 9, 1 Weaver Street, Leeds, LS4 2AU

Contact

The symptoms

Called 'Report a Fault,' this is your on-line self-help process which guides you towards resolving minor problems. You don't need to be an expert, you just need to be observant. First you identify the symptom. For example maybe the water isn't draining away from your sink. We then propose some simple solutions, such as plunging the sink to try and remove the blockage. This way you save on unnecessary charges.

Self-help solutions

With this new self help system we hope that we can help you quickly and easily find the solutions to niggling little problems. Just go on-line, see the diagram of the area you are concerned with and follow the instructions. It's that simple.

Dedicated maintenance team

There are some maintenance issues that do require our attendance. By following the instructions on the Find A Fault system this will be easily identified and we ask that you contact us when you have tried the self help solutions.

On-line report a fault

You can book on-line or call us and we will arrange for one of our maintenance team to come and resolve your maintenance issue quickly and efficiently.