home > professional rent > frequently asked questions
PRE-TENANCY
Q. How long are the tenancy agreements for?
A. Normally 12 months but this depends on the property.
Q. Do you do credit checks?
A. No, although we do require every tenant to have a guarantor, this needs to be someone that is a UK resident, a homeowner and fully employed.
Q. Are all properties furnished?
A. Yes, all properties come furnished including kitchen appliances.
Q. Are pets allowed?
A. Unfortunately not.
Q. Are there any administration fees?
A. Yes, but these are one off payments and very competitive. However, should you choose to stay with Parklane for the following year, you will not pay these again.
Q. Is there a bond?
A. Yes and this is returned to you at the end of the agreement. The amount will depend on the specific property and as above will not need to be paid again should you choose to continue your contract with Parklane in the same property.
Q. Do you do viewings on Saturdays and Sundays?
A. Yes we are open for viewings on Saturdays from 9:30am to 4pm and Sundays 11am to 3pm.
Q. How long in advance do we need to book if we want to look at some houses?
A. We need 24 hours to inform current tenants of viewings on properties. To arrange a viewing just pop into the office, or call us on 0113 237 0000.
Q. Do we meet you at the property or do we need to come to the office?
A. Usually at the property but we can meet anywhere at your convenience.
Q. Can I get my own furniture?
A. Yes if it is an unfurnished property. Please make sure you remove any personal items before you leave.
TENANCY
Q. Can I leave the contract earlier should I want to?
A. On an Assured Short hold Tenancy Agreement, you're legally bound until the end of your tenancy period. We can however discuss ending your tenancy if you have a replacement. Please contact one of our lettings consultants to discuss this.
Q. What happens if something breaks down?
A. Parklane has their own maintenance department that not only will attend to repairs, but also provide a 24 hour emergency call out service.
Q. How often do we have to pay rent?
A. Tenants pay rent monthly.
Q. How do I pay the rent?
A. Rent is paid by standing order your account. Your rent will be paid automatically once this has been set up.
Q. Can I pay my rent using post-dated cheques?
A. Standing Orders are a more efficient way of paying and collecting your rent. If there is a reason why you are unable to set up a SO, then we'll be happy to listen and try and help you.
Q. What happens if I fall into arrears?
A. Please refer to your tenancy agreement for details on charges that could be applied. The sooner you let us know of any extenuating circumstances the quicker we can try and work with you. We don't like charging you fines, and we're sure that you also don't like the embarrassment (and cost) of not paying your rent on time.
POST TENANCY
Q. How long does it usually take to get my bond back?
A. At the end of the agreement, we will endeavour to return your deposit within 4 weeks of receipt of your final bills and all the necessary paperwork.
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