Q. How long are the tenancy agreements for?
A. A minimum of 6 months but a longer period could be agreed with your Landlord.
Q. Do you do credit checks?
A. Yes, this forms part of our referencing procedure which is carried out by an external referencing agent. If you have just commenced employment or are a student you will need to provide a Guarantor for your tenancy, the guarantor must be a UK resident, a homeowner and in employment.
Q. Are all homes furnished?
A. The majority are furnished but we do have a small number that are unfurnished.
Q. Are pets allowed?
A. Unfortunately not.
Q. Are there any administration fees?
A. Yes these are payable prior to referencing and on renewal of your tenancy. These fees are non-refundable under any circumstances.
Q. Is there a deposit/bond?
A. Yes and this is returned to you at the end of the agreement. The amount will depend of the specific property but is usually equal to 1 months rent.
Q. Do you do viewings on Saturdays and Sundays?
A. Yes we are open for viewings on Saturdays from 9.30am to 4pm.
Q. How long in advance do we need to book if we want to look at some houses?
A. We need 24 hours to inform current tenants of viewings on properties. To arrange a viewing just pop into the office, or call us on 0113 237 0000.
Q. Do we meet you at the property or do we need to come to the office?
A. Usually at the property but we can meet anywhere at your convenience.
Q. Can I get my own furniture?
A. Yes if it is an unfurnished property. Please make sure you remove any personal items before you leave.
Q. Can I leave the contract earlier should I want to?
A. On an Assured Shorthold Tenancy Agreement you are legally bound until the end of your tenancy period. We can however discuss ending your tenancy under certain circumstances. Please contact one of our Lettings Consultants to discuss this.
Q. What happens if something breaks down?
A. Parklane has their own maintenance department that not only will attend to repairs, but also provide a 24 hour emergency call out service.
Q. How often do we have to pay rent?
A. Tenants pay rent monthly.
Q. How do I pay the rent?
A. Rent is paid by standing order your account. Your rent will be paid automatically once this has been set up.
Q. Can I pay my rent using post-dated cheques?
A. Standing Orders are a more efficient way of paying and collecting your rent. If there is a reason why you are unable to set up a SO, then we'll be happy to listen and try and help you.
Q. What happens if I fall into arrears?
A. Please refer to your tenancy agreement for details on charges that could be applied. The sooner you let us know of any extenuating circumstances the quicker we can try and work with you. We don't like charging you fines, and we're sure that you also don't like the embarrassment (and cost) of not paying your rent on time.
Q. How long does it usually take to get my bond back?
A. At the end of the agreement, we will endeavour to return your deposit within 4 weeks of receipt of your final bills and all the necessary paperwork.